Legal

Privacy Policy

Last updated: January 1, 2025

Betches Walking Betches LLC ("BWB," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at betcheswalkingbetches.com (the "Site") or use our dog walking, pet sitting, and related pet care services (the "Services"). Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use the Services.

1. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide when you interact with us, including but not limited to:

  • Name, email address, phone number, and home address
  • Pet information (name, breed, age, health conditions, behavioral notes, veterinary contacts)
  • Payment and billing information
  • Emergency contact details
  • Information submitted through our "Request Care" form or other contact forms
  • Communications you send to us via email, phone, or text message

Information Collected Automatically

When you visit the Site, we may automatically collect certain information about your device and usage, including:

  • IP address, browser type, and operating system
  • Pages viewed, time spent on pages, and referring URLs
  • Device identifiers and general location data
  • Cookies and similar tracking technologies (see our Cookie Notice for details)

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our dog walking and pet sitting services
  • Process service requests, scheduling, and payments
  • Send care cards, photos, videos, GPS tracking summaries, and service updates
  • Communicate with you about appointments, changes, and your pet's well-being
  • Respond to your inquiries and provide customer support
  • Send periodic newsletters, promotions, or service-related announcements (you may opt out at any time)
  • Improve our Site and Services through analytics and feedback
  • Comply with legal obligations and protect our rights

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Service Providers: We share information with trusted third-party service providers who assist us in operating the Site, processing payments, managing scheduling, and delivering the Services (for example, PetPocketbook for scheduling and care cards). These providers are contractually obligated to keep your information confidential.
  • Care Team Members: Your pet's information and care instructions are shared with assigned BWB Care Team Members so they can deliver consistent, high-quality care. All team members sign non-disclosure agreements (NDAs).
  • Legal Requirements: We may disclose your information if required by law, legal process, or government request, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Access and Correction

You may request access to the personal information we hold about you and ask us to correct any inaccuracies. Contact us at the information provided below.

Opt-Out of Marketing Communications

You can opt out of receiving promotional emails by following the unsubscribe instructions in any marketing email we send. Even after opting out, you will continue to receive service-related communications (such as care cards and appointment confirmations).

Do Not Track Signals

Our Site does not currently respond to "Do Not Track" browser signals. However, you can manage cookies through your browser settings as described in our Cookie Notice.

California Residents

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion of your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your rights, please contact us using the information below.

7. Children's Privacy

Our Site and Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us so we can promptly delete it.

8. Third-Party Links

Our Site may contain links to third-party websites, services, or applications that are not operated by us. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing them with any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of the Site or Services after changes are posted constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to exercise your privacy rights, please contact us:

Your dog deserves the best. So do you.

Join the families across the Westside who trust BWB with the most important member of their household.

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